Refund / Exchange Policy
Returns & Refunds Policy
At Tallow’s Bloom, we want you to be delighted with every purchase. If something isn’t quite right, please email us at tallowsbloom@gmail.com with your order number or proof of purchase, and we will do everything we can to assist.
Change of Mind
Due to the fresh, natural nature of our skincare products, change-of-mind returns are accepted only for unopened and unused items in their original, resalable packaging.
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Timeframe: Please notify us within 14 days of receiving your delivery.
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Postage Costs: Customers are responsible for return shipping costs on change-of-mind returns. Original shipping costs are non-refundable.
Damaged, Faulty, or Incorrect Items
Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods replaced if they fail to be of acceptable quality.
If your order arrives damaged, faulty, or incorrect:
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Notification: Please contact us as soon as possible (ideally within 7 days of delivery) with your order number and photos of the fault or damage so we can resolve it quickly.
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Shipping Reimbursement: If an item is confirmed to be faulty, damaged, or sent in error, we will cover or fully reimburse all return postage costs.
How to Initiate a Return
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Email tallowsbloom@gmail.com with your order number, reason for return, and photos (if applicable).
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Wait for return instructions and shipping details from our team before sending your item back. Unsolicited returns cannot be processed.